At Wagallywalk (“we,” “us,” or “our”), accessible via www.wagallywalk.com, we are committed to protecting the privacy and personal data of our users across the United States and Europe. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you utilize our bespoke in-home pet care and dog walking services.
1. Data Controller
Wagallywalk is an independently owned and operated brand acting as the sole Data Controller for all personal information collected through this website and our services.
We collect personal information necessary to deliver, fulfill, and manage our services effectively:
Identity & Contact Data: Full name, physical home address (for localized service delivery), email address, and phone number.
Pet Care Details: Pet specifications, specific care/dietary instructions, emergency contacts, and scheduling preferences.
Technical & Analytics Data: IP addresses, browser types, device information, and standard analytical cookies to enhance website functionality and security.
3. Payment Processing & Third-Party Services
We do not directly collect, process, or store your financial or payment card details on our local servers.
Payment Processor (Stripe): All payment transactions conducted on www.wagallywalk.com are processed securely through Stripe, Inc. Stripe serves as our third-party payment gateway and independent data controller regarding payment verification and fraud prevention.
Compliance & Security: Financial data submitted during checkout is end-to-end encrypted under PCI-DSS Level 1 certification provided by Stripe. For detailed information on how Stripe manages payment data, please visit Stripe’s Privacy Policy.
4. Data Retention Policy
We store your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to satisfy legal, tax, and accounting obligations under European (GDPR) and United States statutory requirements:
Customer Account & Service Records: Retained for the duration of your active relationship with us, plus up to 7 years following your last order or account inactivity to fulfill statutory tax and commercial record-keeping standards.
Payment Transaction Log Data: Retained for 7 years in accordance with commercial financial audit requirements and Stripe processing protocols.
General Inquiries & Communications: Retained for up to 2 years from the date of resolution, after which messages are permanently deleted or anonymized.
Analytics & Technical Data: Retained for up to 14 months before automatic deletion.
Once personal data reaches the expiration of its applicable retention period, it is securely destroyed or permanently anonymized.
5. Your Rights (GDPR & US State Privacy Laws)
Depending on your geographic location (including European Union / UK residents under GDPR and US residents under CCPA/CPRA/applicable state privacy frameworks), you possess specific legal rights regarding your personal data:
Right to Access: You may request copies of the personal data we hold about you.
Right to Rectification: You may request the correction of inaccurate or incomplete information.
Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data, subject to statutory retention obligations.
Right to Object / Restrict Processing: You can object to data processing or request restricted handling under specific circumstances.
To exercise any of these rights, please contact our Data Protection lead directly at service@wagallywalk.com.
6. International Data Transfers
While our services are provided to clients located across Europe and the United States, administrative operations are managed in Canada. Transfers of European personal data to Canada are protected under the European Commission’s Adequacy Decision for Canadian commercial entities, ensuring a legally recognized, equivalent level of data protection.
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