This Booking & Service Delivery Policy details how reservations, schedule confirmations, and localized in-home pet care services are executed, delivered, and verified at Wagallywalk (www.wagallywalk.com). By placing a booking on our platform, you agree to the delivery mechanisms and service conditions outlined below.
1. Service Operator & Brand Identity
All bookings placed on this platform are fulfilled and managed directly by Wagallywalk:
Non-Physical Fulfillment: Wagallywalk provides tailored, on-demand in-home pet sitting and dog walking services. No physical goods or parcel shipping tracking numbers are generated or dispatched.
Instant Digital Confirmation Pass: Upon successful payment checkout, instant digital delivery occurs via an automated Booking Confirmation Pass sent to your registered email address. This document contains your service itinerary, reserved date/time window, assigned caregiver notes, and unique booking reference ID.
3. Immediate Processing & European Right of Withdrawal Waiver
Because service time slots are strictly allocated and caregivers are reserved upon payment confirmation:
Mandatory EU & UK Consumer Notice: Under European Consumer Rights regulations, consumers standardly hold a 14-day right of cancellation. However, by completing your reservation and requesting immediate schedule allocation, you explicitly agree that service confirmation begins immediately upon checkout. You acknowledge that you forfeit your statutory 14-day right of withdrawal once digital confirmation or calendar locking has commenced.
4. Service Execution & Digital Verification Standards
To ensure complete transparency and verify that services are fully delivered according to contractual standards, every in-home visit or dog walk follows a verified digital audit process:
Check-In & Check-Out Logs: Caregivers verify arrival and departure times at your designated property using timestamped digital location logs.
Service Completion Summaries: Upon completion of each scheduled session, clients receive a Digital Care Report via email, which includes timestamped photos, walk duration notes, or feeding status updates.
Property Access Requirements: Clients are responsible for providing accurate and functional access instructions (e.g., lockbox codes, key handoff details, or gate instructions) prior to the scheduled service window. If a caregiver cannot access the property due to incorrect entry instructions provided by the client, the service fee remains non-refundable.
Client Rescheduling & Cancellations (48+ Hours): You may reschedule or cancel your service free of charge up to 48 hours prior to the scheduled appointment start time by emailing service@wagallywalk.com.
Late Cancellations (Within 48 Hours): Cancellations submitted within 48 hours of the service start time may be subject to a fee of up to 100% of the booking value due to locked caregiver schedules.
Operator Non-Fulfillment Guarantee: If Wagallywalk is unable to execute a confirmed visit due to severe weather, safety emergencies, or staff incapacity, a 100% full refund will be automatically issued back to your original payment method via Stripe within 3 to 5 business days.
6. Dispute Resolution & Anti-Fraud Notice
All online payment processing is managed securely via Stripe, Inc. Because physical postal tracking numbers do not apply to localized pet care, Wagallywalk maintains complete digital proof of performance—including checkout timestamps, automated booking delivery logs, direct communication records, and verified caregiver check-in/out reports. Unfounded payment disputes or fraudulent claims filed without prior direct outreach will be contested using these digital audit records.
7. Customer Support
If you have questions regarding your booking schedule, need to update home entry instructions, or require service adjustments, please contact us directly:
