At Wagallywalk (www.wagallywalk.com), we are committed to providing reliable, transparent, and high-quality in-home pet care services. This Refund & Cancellation Policy outlines the conditions under which refunds, schedule modifications, or cancellations are processed for our clients across the United States and Europe.
1. Service Operator Information
Wagallywalk is an independently owned and operated service brand:
Because localized caregiver time slots are strictly reserved exclusively for your scheduled appointments, the following cancellation and modification guidelines apply:
Full Refund (Cancellations > 48 Hours): You may cancel or reschedule your booked service up to 48 hours prior to the scheduled appointment start time for a 100% full refund.
Late Cancellations (< 48 Hours): Cancellations requested within 48 hours of the scheduled service window are non-refundable, as caregiver allocations cannot be rebooked on short notice.
Service Schedule Modifications: Schedule adjustments requested at least 24 hours prior to the appointment start time will be accommodated without additional fees, subject to slot availability.
3. Immediate Processing & EU Waiver of Withdrawal Rights
Our services consist of immediate schedule reservations, calendar locking, and digital confirmation pass issuance.
EU & UK Consumer Notice (Right of Withdrawal Waiver): Under Directive 2011/83/EU and applicable consumer safety regulations in Europe, consumers standardly hold a statutory 14-day right of withdrawal. However, because our service allocation and calendar reservation begin immediately upon payment confirmation, you expressly consent that service delivery commences at checkout and acknowledge that you forfeit and waive your statutory 14-day right of withdrawal once digital confirmation pass delivery or service allocation has begun.
4. Non-Fulfillment & Full Refund Guarantee
If Wagallywalk is unable to fulfill a confirmed service booking due to unexpected severe weather, safety emergencies, or operational limitations, you will receive:
An immediate proactive notification from our customer care team via email or phone.
A 100% full refund credited directly back to your original payment account without any administrative deductions.
5. Refund Method & Processing Timelines
Original Payment Method Only: All eligible refunds are automatically processed through Stripe, Inc. back to the original credit card, debit card, or payment account used during checkout. In accordance with anti-money laundering regulations, refunds cannot be issued to third-party accounts, alternative cards, or via cash.
Processing Time: Once a refund is initiated by our support team, funds typically post to your statement within 5 to 10 business days, depending on your financial institution’s processing schedule.
6. Dispute Resolution & Direct Customer Support
Because our services are rendered digitally and in person without physical postal shipping tracking numbers, we maintain comprehensive digital confirmation logs, timestamps, and communication records for all bookings.
If you are unsatisfied with a completed service or believe a billing error occurred, please contact us directly at service@wagallywalk.com or +1 780-870-9106 before initiating a payment dispute or chargeback with your card issuer. We are committed to reviewing and resolving all valid client concerns within 24 hours.
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